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Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life
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About the Author
T. Scott Gross is a customer service/management expert with an expansive list of Fortune 500 clients. As an instrument-rated pilot and a certified Emergency Medical Technician, Scott has worked several fascinating jobs and he now pours all of his experience and expertise into writing. He has authored numerous books, including Millennial Rules (Allworth Press). Scott lives in Kerrville, Texas.
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Product details
Paperback: 224 pages
Publisher: Allworth; Third edition (August 2, 2016)
Language: English
ISBN-10: 9781510708174
ISBN-13: 978-1510708174
ASIN: 1510708170
Product Dimensions:
6 x 0.8 x 9 inches
Shipping Weight: 11.2 ounces (View shipping rates and policies)
Average Customer Review:
5.0 out of 5 stars
2 customer reviews
Amazon Best Sellers Rank:
#83,278 in Books (See Top 100 in Books)
Has a lot of wonderful ideas. Can't wait to get the whole team involved. A must read book for any business.
Perfect. Thank you!
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